Tag Archive: trust

March 2, 2018

Get 3 Quotes?

__________________________ Like many professions, the Real Estate sales industry is one in which it is common for prospective clients to interview multiple salespeople before selecting one with whom to work. Google How to select a Realtor, and you will probably be exhorted to interview a minimum of 3 prospective salespeople before making your decision. Salespeople know this, and the more successful of them, thrive through this process because they have honed their skills to such a degree that they know... View Article

February 1, 2018

A Heightened Sense of Loyalty

________________________________ This spring marks my 30th year in organized real estate (oddly, aside from crime, the only profession that feels the need to let people know we are organized). As mine was a family business, it was not uncommon for former clients of my father to wander into the office when the circumstances of their lives required the services of a Realtor. In an age in which database management amounted to dropping by unannounced every few years, one would think... View Article

January 4, 2018

Matt Made an Error

___________________________   Like many businesses, ours relies on the part-time labour from University students, mostly covering evening reception duties. It is a position that requires answering the telephone in a friendly manner, and efficiently relaying the messages to our salespeople. It can be mundane work at times, but vital as well. A missed call can be costly for both our salespeople, and more importantly – their clients. Matt is one such student, and Matt made an error. While paging out... View Article

August 1, 2017

When Is It OK To Lie?

  ______________ Salespeople, with virtually endless variations in between, come in three basic categories. Bad ones tell you what they think you want to hear. Good ones tell you the truth. Great ones tell you the truth – even when its bad – and leave you excited to have received the news. This generalization probably translates into the rest of our lives as well. Unfortunately, I have to admit my position on the scale falls well short of great. Years... View Article

April 4, 2017

Whose donut is it?

————- Tim Hortons Roll up the Rim promotion has firmly established itself as Canadas first sign of spring. Move over robin and Wiarton Willie, when I catch the first glimpse of Tims red and yellow emblazoned cup I know the end is near. Aside from being an enormously successful marketing campaign, it also serves as an interesting insight into our sense of character. Consider this: You buy a friend a coffee. He rolls up the rim and wins a donut.... View Article

May 14, 2015

What Ever Happened to Cheaters Never Prosper?

Sport, in many ways mimics life. The harder you train for your sport, the better you get. The better you get, the higher level you achieve amongst your peers. The better you are able to combine your talents with those of your peers, the more success your team will achieve. It is not difficult to correlate sport to the working world, and thus sport has long been a good teaching tool for children. The lessons learned on the playing field... View Article

September 19, 2014


At a family gathering celebrating my parents 60th wedding anniversary last month, my aunt recalled their days as new immigrants to Canada. As opportunities to gather seem to become more and more seldom, I found myself listening more intently than I may have in the past. One particular story, and more specifically one phrase, struck a chord. As was, (and is) common amongst new immigrants, families often pooled their resources to purchase their first homes. In our families case, my... View Article

October 1, 2013

A Bargain at Twice the Price

My father and I often recount stories from our business dealings – mine ongoing, his mostly recollective. Many aspects about how business is conducted today bears little resemblance to commerce in my fathers day. Though for as much as business may have changed over the years, some core principles remain steadfast. Chief among them, if you can trust a man’s handshake, you do not need his signature. Fortunately, and perhaps surprisingly to some, there are still a great many folks... View Article

September 1, 2012

A Collective Knowledge

  Access to the knowledge of others has always been one of the my favourite aspects of my job.  After all, if you subscribe to the belief that everyone knows something that you don’t, the benefit of working with other people willing to share their knowledge and experiences is a tremendous advantage. It is, or at least, ought to be an advantage enjoyed by larger offices.   If on the other hand, you find yourself working within a large group unwilling to... View Article

September 1, 2012

Regrettable Silence

An occasional benefit of my job is that I get to attend golf tournaments while I ought to be working. The golfing industry, and many business people, have made a valiant attempt to link golf with work by helping the addicted convince themselves that there is some business benefit to five hours of doing nothing. If anything, watching grown adults waste five hours of daylight should convince the undecided not to do business with us. The notion of doing business... View Article